Privacy Policy

At Searoutesnav, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and safeguard your data, in line with the General Data Protection Regulation (GDPR) and other applicable laws.

Purpose

The goal of this Privacy Policy is to explain clearly why we collect your personal data, how we use it, and what steps we take to keep it secure. Transparency is important to us because it helps build trust with our users.

Who does this apply to?

This policy applies to all visitors and customers of www.searoutesnav.com, as long as you are at least 15 years old. If you are younger, you may only use our services with prior parental consent.

Why do we process your data?

To provide access to our website and services.
To respond to your requests, questions, or complaints.
To manage customer support and billing operations.
To keep you informed about updates, offers, or newsletters (with consent where required).
To improve our services with analytics and feedback.

Data collection

We collect data directly from you when you sign up, use our services, or contact us. We may also gather limited data from public events or social networks. Please note that anything you post on social media voluntarily is your responsibility.

Data retention

Identification and contact details – stored for the duration of your account plus legal retention periods.
Payment and billing information – stored as required by accounting and tax law.
Email addresses for marketing – kept for up to 3 years after last interaction or until you unsubscribe.
Technical data (logs, IP) – stored for up to 1 year.
Cookies – stored for up to 13 months (see Cookie Policy).

Your rights

You may exercise the following rights at any time:

Access and obtain a copy of your data.
Correct inaccurate or outdated information.
Request deletion of non-essential data.
Object to receiving marketing messages.
Request portability of your personal data.

To exercise these rights, contact us at privacy@searoutesnav.com. We may ask for proof of identity before processing your request.

Data sharing

Your personal data is only used by our internal teams and trusted service providers. We do not sell or trade your information to third parties.

International transfers

Our servers are based in the EU. If data is transferred outside the EU, we ensure that appropriate safeguards are applied.

How we protect your data

We apply technical and organizational security measures to protect your information from unauthorized access, alteration, or loss.

Cookies

We do not use advertising cookies. Only essential and statistical cookies are used to improve your experience. For details, please see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted here with the revised date.